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company

Our client is a small, local but very successful recruitment and selection agency for higher profiles. The agency is a well-known player in the market and has been active for more than 15 years.

TYPE OF PROJECT

After following one of our inspiration sessions on business model innovation, the owners decided to start a business model innovation process for their company. The advisory process is subsidized with the SME portfolio

Business development, business model innovation

the challenge

  • The company is very profitable and has continuous revenue growth

  • They are all people with a lot of business experience who can therefore think strategically with the customer

  • Customer needs in the field of talent development and organizational development are changing at lightning speed. This agency therefore wants to re-source itself to respond optimally to new needs and digital trends

How we helped

  • We have individual in-depth interviews with the agency owners and partners

  • We organize an 'as-is-situation' day to inventory and align the current business model, the most important challenges and trends

  • We develop and organize problem-interviews with the end customers

  • We facilitate an ideation event with external stakeholders to collect a maximum number of new ideas

  • After a thorough selection, the remaining ideas are written in detail and integrated into new business model descriptions

  • These new business model concepts are being tested with customers and stakeholders

  • Finally, after the last adjustments and approval, the business model is converted into a concrete action plan

Results

  • The current business model was successfully aligned and the most important challenges were identified and discussed.

  • The bottlenecks and levers for change were made transparent and mapped

  • More than 40 new ideas were collected and eventually clustered to a dozen clusters

  • New value propositions and a new business model were developed

  • The new business model is being tested

  • Implications to the revenue model and the current organizational form (jobs, roles, responsibilities and tasks) are being investigated further

  • People were individually supported through personal coaching