[Covid-19] Changing consumer behavior in different countries during covid-19. How do consumers react and what do they think about the restart / future?


The impact of health and safety measures

As companies look ahead, many are considering adopting various health and safety measures to encourage customer reengagement after the lockdowns. Many consumers say that such changes would favorably influence their readiness to resume activities, suggesting that introducing the right health and safety measures could accelerate recovery.

Social distancing, the availability of hand sanitizers, and regular antiviral cleaning are the options that most increase consumers’ likelihood of resuming daily activities.

 
“Interesting article about changing consumer behavior related to the Corona crisis and the following recovery. Predictably, consumers’ willingness to resume activities—even at a minimal level—tends to be closely correlated with their views on when the virus is under control.”
— By Lara Koslow , Jean Lee , and Julien Dangles from BCG
Various health and safety measures to encourage customer reengagement

Various health and safety measures to encourage customer reengagement